RETURNS

If you’re looking to return or exchange your order for whatever reason, we're here to help! We accept returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.

Please note the following exceptions to our return and exchange policy:

  • Returned items must have tags still on and be returned in original packaging
  • Returned items must have no visible signs of wear or use

To initiate a return or exchange, please complete the following steps:

  1. Login to our online return portal using your email address and order ID
  2. Choose the products you wish to return or exchange from your order
  3. Print your prepaid shipping label that you will receive by email
  4. Send all items back to us using the label provided
  • How long it takes to receive your refund, replacement product, or store credit
    • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
      If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 working days. 
  • Shipping
    • To return your product, you should mail your product to: 8205 Turning Trail, Austin, TX 78737
    • You can use the shipping label provided to you or use your own shipping method
    • If you choose to use the included shipping label, you will be refunded the original amount minus the shipping fee charges
    • You should consider using a trackable shipping service or purchasing shipping insurance. We do not take responsibility for lost or damaged for returned items.